General Terms & Conditions

1) IDENTIFICATION
This legal notice establishes the terms of use for the website HTTPS://WWW.SHOP-TGU.COM (hereinafter referred to as “THE WEBSITE”), which is operated by THE GREEN UNKNOWN E.U. (hereinafter referred to as “THE WEBSITE OWNER”).

In accordance with the provisions of Law 34/2002, of July 11, regarding Information Society Services and Electronic Commerce, THE WEBSITE OWNER provides the following information:

• Its corporate name is: GABRIEL DA SILVA VIEIRA
• Its trade name is: THE GREEN UNKNOWN E.U.
• Its VAT number is: ESY5713410V
• Its registered office is at: AV. VALLCARCA 54, SAT 1 – 08023 BARCELONA SPAIN
• Registered in the Mercantile Registry of: Barcelona

To communicate with us, we put at your disposal different means of contact :

• Telephone: +34 684741731
• E-mail: INFO@SHOP-TGU.COM 

2) USERS

Access to and/or use of the website operated by THE WEBSITE OWNER grants the individual the status of USER, thereby indicating acceptance of these General Terms of Use upon such access and/or use. These conditions will apply regardless of any separate contractual terms that may be required.

3) USE OF THE WEBSITE

The website and its services are accessible free of charge; however, THE WEBSITE OWNER may require the completion of a form prior to accessing certain services offered on the website.

The user ensures the accuracy and currency of all information provided to THE WEBSITE OWNER and is solely responsible for any false or misleading statements made.

The user expressly agrees to use the contents and services of THE WEBSITE OWNER appropriately and not for any of the following purposes, among others:
a. Distributing content that is criminal, violent, pornographic, racist, xenophobic, offensive, promoting terrorism, or otherwise contrary to law or public order.
b. Introducing computer viruses into the network or performing actions that may alter, damage, disrupt, or cause errors or harm to the electronic documents, data, or physical and logical systems of THE WEBSITE OWNER or third parties; as well as hindering other users’ access to the website and its services through excessive consumption of computer resources provided by THE WEBSITE OWNER.
c. Attempting to access the email accounts of other users or restricted areas of the computer systems of THE WEBSITE OWNER or third parties, and, if applicable, extracting information.
d. Infringing intellectual or industrial property rights, as well as breaching the confidentiality of information belonging to THE WEBSITE OWNER or third parties.
e. Impersonating the identity of another user, public authorities, or a third party.
f. Reproducing, copying, distributing, making available, or otherwise publicly communicating, transforming, or modifying the content unless authorized by the rights holder or legally permitted.
g. Collecting data for advertising purposes and sending unsolicited advertising or communications for sales or other commercial purposes without prior consent.

4) PRIVACY POLICY

THE WEBSITE OWNER wishes to inform users and customers of its website about its policy regarding the processing and protection of personal data. This applies to those who voluntarily use the contact forms to reach out to THE WEBSITE OWNER, as well as to individuals accessing their personal page, which involves the communication of personal data to THE WEBSITE OWNER.

1. Identification of the Data Controller
   THE WEBSITE OWNER, with NIF ESY5713410V, informs users and customers of its website about the existence of an automated personal data processing system named CUSTOMERS, where personal data provided by users and customers is collected and stored in order to manage their requests.
2. Policy Updates
   THE WEBSITE OWNER may modify this privacy policy at any time, without prior notice, to comply with legislative, regulatory, judicial, or administrative changes, or to adapt it to instructions issued by the Data Protection Agency or other legitimate reasons for modifications. These updates will be published and notified on the website of THE WEBSITE OWNER.

For this reason, THE WEBSITE OWNER recommends that users periodically review this policy to stay informed about any changes.

1. Purpose of the Activity Record
   THE WEBSITE OWNER does not request personal data from website visitors, other than basic identifying information. Therefore, personal data is only provided by users when they voluntarily use the contact form service or other communication methods to reach THE WEBSITE OWNER. In these cases, data processing is an inevitable and inherent part of the communication system. The personal data will be processed for the following purposes: to manage all tasks related to preparing budgets, contracting, and providing services by THE WEBSITE OWNER, or the relevant company or party it represents. It will also be used to respond to communications received and for commercial purposes, including keeping users informed about promotions.
2. Consent
   It is hereby stated that when a user who does not have a business relationship with THE WEBSITE OWNER sends an email or communication to THE WEBSITE OWNER, providing additional personal data, the user is giving their free, unequivocal, specific, informed, and explicit consent for the processing of their personal data by THE WEBSITE OWNER for the purposes outlined above, as well as to respond to their communication or send relevant documentation.

Similarly, if a client sends an email or communicates personal data to THE WEBSITE OWNER due to their role within a company, such as an administrator, manager, representative, or other contact person, it will be understood that this communication constitutes the user’s free, unequivocal, specific, informed, and explicit consent for the processing of their personal data by THE WEBSITE OWNER for the purposes described above.

1. Identification of Recipients
   With regard to the transfer or access to data by third parties, THE WEBSITE OWNER intends to carry out such actions only when required by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, as well as Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights (hereinafter referred to as “GDPR”).

Transfers or communications of data will be carried out solely to comply with obligations to Public Administrations, bodies, or individuals directly related to THE WEBSITE OWNER, in cases where required by applicable legislation at any given time, or when expressly consented to by the user.

Furthermore, THE WEBSITE OWNER informs the user that any other data transfer will be communicated to them in accordance with the GDPR. Users will be provided with clear, precise, and explicit information about the recipients of the data, the purpose of the data usage, and the nature of the transferred data. If required by the GDPR, specific, informed, and unambiguous consent will be obtained from the user prior to such data transfers.

However, THE WEBSITE OWNER informs users and customers that any processing of personal data is subject to the applicable data protection legislation in Spain.

1. Data Quality
   THE WEBSITE OWNER advises users that, unless legally authorized to do so, no user may use the identity of another person or provide their personal data. Users must ensure that they only submit personal data corresponding to their own identity, and that this data is adequate, relevant, current, accurate, and truthful. The user will be solely responsible for any direct or indirect damage caused to third parties or to THE WEBSITE OWNER by the use of personal data that belongs to another person, or by providing false, incorrect, outdated, inappropriate, or irrelevant data about themselves. Additionally, a user who submits personal data of a third party will be responsible for informing that third party, as required by the GDPR, if the data has not been collected directly from the individual, and for the consequences of failing to provide this information.
2. Exercise of Rights
   THE WEBSITE OWNER informs users of their right to exercise their rights of access, rectification, limitation of processing, data portability, erasure, and opposition to processing, as well as the right to file a complaint with the relevant supervisory authority. Users can exercise these rights by contacting THE WEBSITE OWNER at the following address: AV. VALLCARCA 54 – SAT 1 – 08023 BARCELONA, SPAIN, or by email at INFO@SHOP-TGU.COM, attaching a copy of their ID card or identification document in both cases.
3. Use of Forms for Personal Data Collection
   When using the contact forms on the website where personal data is collected, the user must expressly consent to the privacy policy before submitting any data. This is done by ticking the box marked “I have read and accept the privacy policy,” which links to the full policy within this legal notice. If the user does not check this box, the data in the form will not be sent.
4. Security Measures for Personal Data Processing
   THE WEBSITE OWNER informs users that, in compliance with the GDPR, necessary technical and organizational measures have been implemented to ensure the security of personal data and prevent unauthorized alterations, losses, or access. These measures are tailored to the technological state, the nature of the data stored, and the risks associated with its processing. Additionally, THE WEBSITE OWNER guarantees users the fulfillment of professional confidentiality obligations regarding personal data and its protection.
5. Additional Information on the Privacy Policy
   For more details about our privacy policy, you can click the following link on our website: https://new.socialclub.store/privacy-policy/
6. Intellectual and Industrial Property
   In accordance with current legislation on Intellectual Property, reproduction, distribution, and public communication, including the method of making available, of all or part of the content of this website—such as text, photographs, graphics, images, icons, technology, software, as well as graphic design and source codes—are strictly prohibited for commercial purposes in any medium or through any technical means without prior authorization from THE WEBSITE OWNER. All content on the website is considered a work owned by THE WEBSITE OWNER, and no rights to exploit it are transferred to the user beyond what is necessary for proper use of the website.

In short, users are permitted to view the content and, when appropriate, make authorized private copies, provided that the reproduced elements are not subsequently transferred to third parties, installed on network-connected servers, or used for any commercial purpose.

Additionally, all trademarks, trade names, or logos appearing on the website are owned by THE WEBSITE OWNER. Accessing or using the website does not grant the user any rights to these trademarks or logos.

The creation of a hyperlink to this website does not imply any relationship between THE WEBSITE OWNER and the website where the link is established, nor does it signify THE WEBSITE OWNER’s approval of the content or services on that website. Anyone wishing to establish a hyperlink must first obtain written permission from THE WEBSITE OWNER. The hyperlink will only allow access to the homepage of our website, and the person establishing the link must refrain from making false, misleading, or incorrect statements about THE WEBSITE OWNER or including illegal content, immoral or against public order. THE WEBSITE OWNER is not responsible for how users utilize the materials available on this website or the actions based on them.

6. Exclusion of Warranties and Liability
   The content of this website is intended for general informational purposes and does not guarantee complete access to all content, nor its accuracy, validity, relevance, or timeliness, nor its suitability for any particular purpose.

To the fullest extent permitted by law, THE WEBSITE OWNER disclaims any liability for damages of any kind arising from:

1. The inability to access the website, the lack of truthfulness, accuracy, completeness, or timeliness of the content, as well as any defects or errors in the content transmitted, distributed, stored, or made available to users who access the website or use the services offered.
2. The presence of viruses or other harmful elements in the content that may cause alterations to computer systems, electronic documents, or user data.
3. Non-compliance with laws, good faith, public order, customary traffic practices, or this legal notice due to improper use of the website. Specifically, THE WEBSITE OWNER is not liable for actions by third parties that infringe on intellectual and industrial property rights, business secrets, personal and family privacy rights, the right to one’s image, or violations related to unfair competition and illegal advertising.
4. Modification of the Conditions and Duration
   THE WEBSITE OWNER may modify these conditions at any time, with such changes being duly published as they appear here. The validity of these conditions will be determined by their publication and will remain in effect until new conditions are published.
5. Links
   THE WEBSITE OWNER disclaims any responsibility for information outside this website that is not directly managed by our webmaster. The links present on this website serve solely to inform users about other sources that may complement the content offered here. THE WEBSITE OWNER does not guarantee or take responsibility for the operation or accessibility of these linked sites. Furthermore, THE WEBSITE OWNER does not endorse, invite, or recommend visiting these sites and will not be liable for the results obtained from them. The WEBSITE OWNER is not responsible for third-party hyperlinks to the website.
6. Right of Exclusion
   THE WEBSITE OWNER reserves the right to deny or withdraw access to the portal and/or services offered, without notice, at its discretion or at the request of a third party, to users who violate these General Conditions of Use.
7. General Provisions
   If any user or third party believes that there are facts or circumstances indicating the unlawful use of any content or activities performed on the webpages included or accessible through the website, they must notify THE WEBSITE OWNER, properly identifying themselves, specifying the alleged infringements, and stating under their responsibility that the information provided in the notification is accurate.
8. Publications
   The administrative information provided on the website does not replace the legal publication of laws, regulations, plans, general provisions, and acts that must be formally published in the official journals of public administrations, which are the sole instruments that certify their authenticity and content. The information available on this website should be regarded as a guide.
9. Applicable Law and Jurisdiction
   These conditions will be governed by and interpreted in accordance with Spanish law, except where expressly stated otherwise. Both the provider and the user agree to submit any disputes arising from the provision of products or services covered by these conditions to the courts and tribunals of the user’s place of residence.

In the event that the user is domiciled outside Spain, both the provider and the user expressly waive any other jurisdiction and submit to the courts and tribunals of the domicile of THE WEBSITE OWNER.

If conflicts or issues related to the interpretation of the terms and conditions in this Legal Notice arise, or any other matter connected to the services and products offered on this website, THE GREEN UNKNOWN and the user agree that Spanish law will apply, and disputes will be subject to the courts and tribunals of Barcelona.

This merchant is committed to preventing any transaction that is illegal or deemed by the Credit Card Brands or Acquirer, at their sole discretion, to harm their reputation or reflect negatively on them. The following activities are prohibited under the card brand programs: the sale or offer for sale of any product or service not in full compliance with all applicable laws for the Acquirer, Issuer, Merchant, Cardholder, or Cards.

Additionally, the following activities are explicitly prohibited:

• Selling or shipping cannabis seeds outside of Spain.
• Selling tobacco.
• Selling seeds to minors under 18 years of age.

Users of our website are fully aware of and accept the above terms voluntarily.

If you wish to provide any comments or suggestions, you can contact us via email: info@new.socialclub.store.

13. Prices

National Peninsula Shipments:
Shipping costs are waived for domestic orders over 50€ within the peninsula.
For orders below this amount, a fixed shipping fee of 6€ will apply, regardless of the weight of the shipment.

Other Shipments:
Shipping costs for other destinations will vary based on the weight of the order.
Before proceeding to payment, the website will display the total price of your purchase, including any shipping costs.

Cash on Delivery:
In addition to the charges mentioned above, orders using this payment method will incur an additional handling fee for the collection process.
The fee will be 2 EUR.

14. Shipping

Address:
The order will be delivered to the address provided by the customer.
It is crucial to ensure that the address is accurate and complete, including the postal code, as it is required by shipping companies for delivery.
Any extra shipping costs resulting from an incorrect address will be borne by the recipient.
We recommend providing a delivery address where someone is available to receive the package.

Delivery Times:
For shipments within the Eurozone, the typical delivery time is 5 business days.
For other destinations, please contact our customer service team for further information.
Shipments or deliveries are not made on Saturdays, Sundays, or public holidays.
Our fulfillment rate for this service is approximately 90%.
Deliveries to remote or low-density population areas may not adhere to the same delivery times.

Additionally, please consider certain circumstances that may affect the delivery timeline, such as:

• Adverse weather conditions
• Strikes in sectors affecting freight transport
• Transport network disruptions due to peak seasons or holidays, such as Christmas or Black Friday

Any delays in delivery will not entitle the customer to compensation.

Shipment Tracking:
You will receive the tracking number and the name of the delivery company via email. This will allow you to monitor the status of your shipment at all times.

Deliveries:
For domestic shipments, there will be two delivery attempts.
If both attempts fail, the package will be held at the transport company’s office in your city.
If there is no office in your city, it will be forwarded to the nearest one to your residence.
Our customer service team will provide you with the location and any other necessary details.

For international shipments, only one delivery attempt will be made.
If the delivery fails, the package will be left at the nearest UPS/DHL Parcel Shop.
The collection point address will be available in the tracking details.
If preferred, you can reach out to customer service for further assistance.

Delivery Schedules:
Delivery schedules are set by the shipping company based on their route plans. While we do share your preferences with the company, we cannot guarantee that your delivery requests will be fully accommodated.

15) Returns, Cancellations, and Guarantees

Our company fully complies with the relevant regulations in force in our country regarding returns, cancellations, and guarantees.

Consumers can refer to the General Law for the Defense of Consumers and Users, published in the Official State Gazette, for more information on their rights (BOE-A-2014-3329).

Below is a summary of the main points regarding the right of withdrawal, returns, and the processing of guarantees.

Right of Withdrawal / Returns:
Consumers have 14 calendar days to return a product and receive a full refund, including shipping costs.
The product must be sent back to our facilities within 14 calendar days from the notification of withdrawal. The notification should be sent via email to our address: info@new.socialclub.store.

Return Costs and Method:
The return shipping costs will be covered by the customer.
The product should be returned in its original condition and packaging.
The customer is responsible for ensuring that the product and its packaging are not damaged during transport. It is important to avoid affixing shipping labels directly on the product packaging, and to take necessary precautions to prevent this from happening.

Refund Process:
The refund will be processed once the returned product’s condition has been verified.
The refund will be issued via the same payment method used for the original purchase, with the exception of cash on delivery payment. In these case,, the refund will be made via bank transfer.
For purchases made with cash on delivery, the refund will include the price of the product and shipping costs, but any commissions charged by third-party payment processors will not be refunded.

Exempt Products from Return or Withdrawal:
Certain products are exempt from the right of return or withdrawal, as outlined in the BOE. Products that, by their nature or due to their perishable nature, cannot be returned include:

• Glass tips
• Carbon filters
• Mouthpieces
• Sealed products whose seal has been removed (such as books or DVDs)

Please refrain from returning products that do not meet these return requirements, as they will not be credited. Additionally, the customer will be responsible for the costs of the new shipment if the return is not accepted.

Warranties:
Each product purchased on our website comes with a specific warranty.
Products with manufacturing defects are guaranteed, but the warranty will not cover damages caused by misuse.
The processing of the warranty will incur no additional cost for the consumer.

Return and Warranty Claim Process:

If the return or warranty claim does not meet the required conditions, it will not be processed.

It is very important that the products are well protected before being sent for collection by the transport company. If the product is damaged during transport, the warranty claim will not be accepted. The customer must take all necessary precautions to prevent damage to the goods.

Breakage, Wrong Functioning, or Mistaken Products:

During Transport:
If any damage occurs during transportation, it must be reported when the parcel arrives.
If customer service is unavailable at the moment of delivery, please send an email to info@new.socialclub.store with a photo of the damaged product attached.

Wrong Functioning:
Our team will provide instructions to help you troubleshoot the issue.
It is important to verify that the product is indeed malfunctioning. If the product works upon arrival at our warehouse, the customer will be responsible for transport costs.
If the product is faulty or mistakenly sent, we will immediately send a replacement at no extra cost to the customer.

Gifts:

A gift is included with all purchases.
The gift may change depending on the total value of the order.
Customers can choose from available options, but gifts cannot be exchanged for different items or models than those offered.
In addition to our brand’s gifts, we run a promotions program in collaboration with different brands to introduce their products to the public.
Promotions are time-limited and subject to stock availability.
Please note that gifts are exempt from warranty.